Terms & conditions

1. Seller

Andhra Pickles
[fill in via Admin → Settings → Legal entity]
Registration: [fill in via Admin → Settings → Legal entity]
VAT: [fill in via Admin → Settings → Legal entity]
andhrapickles.nl@gmail.com

2. Applicability

These terms apply to every order placed through our online store. By placing an order you agree to be bound by them.

3. Offers and contract

All offers are non-binding. A contract is concluded once we send you an order confirmation by email. We reserve the right to refuse or limit orders (e.g. suspected fraud or pricing errors).

4. Prices and VAT

All prices are in euros and include applicable VAT unless stated otherwise. Shipping costs are shown separately at checkout.

5. Payment

Online payments are processed by Stripe Payments Europe Ltd via iDEAL, Bancontact, or card. For manual orders, payment instructions are sent by email or phone.

6. Delivery

Netherlands: typically 1–3 business days after payment. Other EU countries: 3–7 business days. These windows are indicative; risk of loss or damage passes to you upon receipt.

7. Right of withdrawal

See our separate Returns policy for the full process and the EU model withdrawal form.

8. Warranty and conformity

Statutory conformity guarantee applies. If a product doesn't match the contract, email us within a reasonable time and we'll find a fix (replacement, repair, or refund).

9. Liability

Our liability is limited to the value of the order in question, except in cases of intent or gross negligence.

10. Complaints and disputes

Complaints via andhrapickles.nl@gmail.com. Unresolved disputes can be filed via the European ODR platform: ec.europa.eu/consumers/odr.

11. Governing law

Dutch law applies. Disputes will be submitted to the competent court of Amsterdam, except where mandatory consumer law provides otherwise.